Leadership Reflections

Here are my thoughts on the latest attempt to rate charities by MoneySense.  Overall, I think the approach is better than others we’ve seen in Canada because they went beyond the information available in the T3010 government return and asked the charities to complete a survey on topics such as governance, privacy and transparency.  They also [...]

A ministry leader told me that he bases his leadership style on R&R.  No, he’s not taking it easy all the time.  I’m sure he gets an appropriate amount of rest and relaxation, but he defines R&R as “Require and Relate.”  Requiring happens when a leader sets out performance standards and evaluates to see if the standards [...]

My wife’s family was a bluegrass gospel band and classical music was not part of their repertoire.  So when I bought tickets for us to see Die Fledermaus, a comic opera by Johann Strauss (in English), she told me this would be her first experience of a live, professional orchestra.  To whet her appetite, I played a record (yes, [...]

In my post, An Unlikely Hero, I said that performance trumped personality when considering people for promotion (and hiring).  However, when I interview people for jobs, I have a criteria that ranks even higher than proven performance, and that is how well the person fits with the team’s values.  Values are important because the CCCC team developed them [...]

Would you like to know what your supporters really think of your charity?  Tired of paying big bucks for marketing surveys?  Here’s a book that I think offers a great solution.  We tried its recommendations at CCCC in January 2008 and got excellent results. The book is The Ultimate Question by Fred Reichheld.  The premise is that [...]