Charities Directorate Retiring Fax Line

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Jan. 7, 2026

charities directorate retiring fax line
Cropped image of a person who is inserting paper into the top of a fax machine.

The Charities Directorate has announced that it will soon retire its fax line. As a result, charities will no longer be able to file documents, including their T3010, by fax. While no specific end date has been given, the Directorate is urging charities to transition to online filing as soon as possible.

We first noted the Directorate’s move toward online-by-default filing in our September blog, citing efficiency, effectiveness, and environmental benefits as key reasons for the shift.

In its recent announcement, the Directorate expanded on the problems with faxed filings. It explained that it “receives hundreds of thousands of pages through fax that must be manually entered before they can be processed. This process is slow, time-consuming, resource-intensive, and poses security risks.”

Need help with your T3010? CCCC offers a digital filing option using CRA-certified T3010 software. It is free for members and available to non-members for a nominal fee. We also provide additional T3010 resources to help you file accurately and on time.

The Charities Directorate is offering support to charities transitioning to digital filing, including:

As always, CCCC members can also contact our Member Support Team by phone or email for additional guidance and support.

The content provided in this blog is for general information purposes and does not constitute legal or professional advice. Every organization’s circumstances are unique. Before acting on the basis of information contained in this blog, readers should consult with a qualified lawyer for advice specific to their situation.

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